Shipping policy

SHIPPING

At Ora Raw Hair, we aim to ensure your order arrives safely and on time. All orders are shipped exclusively with Royal Mail, and delivery times will vary depending on the shipping method selected at checkout.

Shipping Options
We offer the following Royal Mail services:

• Royal Mail Tracked 24 – Fast, tracked delivery with updates throughout the journey.

• Royal Mail Special Delivery Guaranteed by 1pm – Fully tracked priority service guaranteed to arrive by 1pm the next working day.

Shipping times and prices will be shown at checkout based on your selection.

Pre-Order Items
Products listed as out of stock are available to pre-order.
Pre-order items will be processed and shipped within 14 days from the date of purchase. If your order contains both in-stock and pre-order items, they may be shipped together unless otherwise arranged.

Processing Times
Orders are processed Monday–Friday. Orders placed after business hours or on weekends will be processed the next working day.

Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email containing your Royal Mail tracking number.